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Terms of Service

Patient Rights, Cancellation Policy & Refund Policy

Last updated: June 1, 2025

01. Agreement to Terms

By accessing or using services from LifeStrong PR Wellness Center, you're agreeing to these Terms of Service. That applies whether you're a patient, a visitor to one of our locations, or anyone else interacting with our wellness centers and medical technology.

You need to be at least 18 to book an appointment on your own. If a patient is under 18, a legal guardian has to give written consent and be present for the initial consultation and every treatment session that follows.

02. Patient Rights

Your dignity and your right to make your own decisions matter here. As a patient, you can count on the following:

  • A full explanation of any proposed treatment, including the benefits and the risks, before you agree to it (informed consent).
  • The right to refuse any treatment or medication at any time, for any reason, without facing discrimination for it.
  • Full privacy for your medical records and personal information, handled in line with HIPAA standards.
  • Care delivered in a bilingual environment, English and Spanish, that respects where you come from.

03. Appointment Policy

A few basics keep our schedule running smoothly for everyone:

  • You can book through our online portal, by phone, or in person at any of our clinic locations.
  • If you're a new patient, plan to arrive 15 minutes early so you have time to fill out intake forms.
  • Arriving more than 15 minutes late may mean we ask you to reschedule, since it can throw off appointments for other patients. A late arrival fee may apply in that case.

04. Cancellation Policy

Please give us 24 hours' notice

We get that things come up. But our specialists block off time specifically for your recovery, so we ask for at least a day's notice if you need to cancel or reschedule.

  • Cancel with less than 24 hours' notice, and a $50.00 late cancellation fee applies.
  • No-shows, meaning you don't arrive and don't let us know, are billed the full cost of the scheduled service.
  • Any outstanding fees need to be settled before you can book again.

05. Refund Policy

We want you to feel good about your experience with us, start to finish. Here's how refunds work:

  • We only refund services that haven't happened yet.
  • If you've prepaid for a treatment package, you can get a partial refund on whatever sessions you haven't used, calculated at the standard per-session rate rather than the discounted package price. The package discount itself doesn't carry over to a refund.
  • Skincare products, supplements, and any medical-grade consumables that have been opened aren't refundable, for hygiene and safety reasons.
  • Once a refund is approved, expect it back on your original payment method within 30 business days.

06. Payment Terms

Payment is due when you're seen, unless we've already worked out insurance authorization beforehand. We accept:

  • Major credit and debit cards (Visa, Mastercard, AMEX).
  • Cash, at any of our physical locations in Puerto Rico.
  • HSA and FSA funds, for treatments that qualify.

We're happy to help you navigate insurance claims for certain services, but at the end of the day, you're responsible for whatever balance your insurance doesn't cover.

07. Medical Advice Disclaimer

Nothing on this website, and nothing delivered through our services, replaces emergency medical care. If you're having a medical emergency, call 911 or get to the nearest hospital right away. Don't wait on us.

08. Limitation of Liability

To whatever extent the law allows, LifeStrong PR Wellness Center and our staff aren't liable for indirect, incidental, special, consequential, or punitive damages that come from using our services or from information you receive during treatment.

09. Governing Law

These Terms of Service, along with any separate agreements covering the services we provide, are governed by the laws of the Commonwealth of Puerto Rico.